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German SUPPORT - Vielfach gestellte Fragen
SUPPORT - F.A.Q. at DivXSexShop.com
F.A.Q How to buy
Options of payment
I have forgot my password
How to Download movies
How Much Time I can Downlad the movies?
How To Download a movie from the DivXSexShop
If your player starts playing immediately. (Windows Media Player X)
What I need to See DivX movies?
Compatible browsers

Server News and DivXSexShop site Error
Gift Certificate Account and where can I find them?

What is DivX - avi - zip/avi - dvd image and ...?
System Requirements to play the DivX movies
How to create DVD / CD?
How to create DVD from AVI file?
How to Contact Us?
I send you an email but, I don't get an answer back from you?
I don’t get email from the site?
List with known bad email address from our members
Do we send Video Tapes and DVD's at home address?
Do we sale Video Tapes and DVD's?
How can you be a member of our site?

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F.A.Q How to buy
.

First find the movie that you want to buy and press the button "add this to my cart" take care that the option DivX Movie is selected in the option menu : "Please Choose" ( if DivX Movie is the only option, it will be selected automatically ")

After pressing the button "add this to my cart" you will come to "The Shopping Cart" page where you can check the price and see which movies are in your cart.
If want to delete a movie, press the icon to delete it from your shopping cart.

If you want to add more movies to your cart, you can press the button "back to shopping" to choose movies.

If you don't want to add more movies, you can press the button "go to checkout" to finish your order.

When you press the button "go to checkout" you will come to the Login page.

If this is your first time that you buy a movie from our shop, you will first need to create an account. Fill all required information and press the button "submit" (on the bottom of the form). Please read also our Privacy Notice

If you already have an account, type your email address and password and press the "login" button.

When you have created your account, read the note how you can contact us and press the button "continue".

You will now need to fill your Payment Information (make sure the information is correct) then press the button "continue checkout".

To finish transactions you will need to type your CVC code, to see where you can find your CVC code click here to see picture.

After pressing this button you will come to last step (step 3 of 3), the Order Confirmation, read everything carefully and if everything is OK press the "confirm the order" button. This process may take a few seconds.
NOTE: When you Press on OK button. Please do not press the back or reloadbutton, doing so could result in double billing.





Options of payment

Q) What is the cost of one movie download in US$ dollars? A.) Select an movie or create an order and please check at Yahoo Currency Converter


We have these possibilities for payment ; credit card , cash or transfer via bank. .


Cardholder Support

Minimum order amount need to be : 10€
Maximum order
amount can't be bigger then 100€

If you have any problems with download, please send us an email.



Buying movies without a credit-card.

Option 1 : CASH

If you want to buy movies with cash; you need to create an account and an order at our site if you still don't have.


CASH
If you want to buy our download movies with cash money,
you can send your letter and money with the sitename, your e-mail + order number and address clearly written to:


Studio Martis bv
Hekelsteeg 5
3511 AK Utrecht
the Netherlands



We can only process payments send to us
by Registered letter only!

(NO CHECKS - NO MONEY ORDERS)

In your letter write:
Paying for:
Studio Martis bv for DivxS.
Your e-mail address + your order number (without your e-mail address and order number we can't enable downloads for you. )
The amount of money what you send in the mail.


After arrival of your Registered letter ( 3 of 4 work days from EU country) at our office in The Netherlands please allow 24 hours for processing your payment.

--------------------------------------------------------------------------------------------
.....If you want to send cash....make it a registered mail.....
--------------------------------------------------------------------------------------------
We can only process payments send to us by Registered letter!
After arrival of your Registered letter ( 3 of 4 work days from EU country) at our office in The Netherlands please allow 24 hours for processing your order.

Don't send any cheques or int. money orders, We don't accept cheques or int. money orders.

Is it not forbidden to send CASH Money in a letter ?
NO - it is LEGAL to send Cash Money in a Registered letter!
To be sure that a Postman does not steal your letter we recommend that you only send Cash money in a BIG envelope, if possible big as format A4, otherwise you can camouflage your payment with aluminum foil for example.


To ensure that we get your money give us a valid E-Mail addres so that we can communicate we with you about what you want to order from us ! Because if you give us fraudulant info your payment may go to another person; eventhow it is your money; but this is your fault, it is impossilbe for us to check this, it is about trust! So for a not working E-Mail addres it will get the credits for downloading or whatever you ordered! If you use one@aol account read the section about I send you an email but, I don't get an answer back from you ! If there are still some unsold problems send an Email to us about this!





Option 2 : BANK TRANSFER
EU Customers please select (SEPA) transfer option
* 31 EU Country use SEPA SYSTEM.
If you USING SEPA you don't pay transaction fee!

Account holder:
Studio Martis bv
Bank name:
ABN-AMRO
Account number:
438206533
BIC code:
ABNANL2A
Iban / SEPA number:
NL52ABNA0438206533
Address of bank:
Neude 4
Zip code / City:
3512 AD, Utrecht
Country:
The Netherlands
Description:
DivxS. + your order number

After arrival of your payment via the BANK ( 1 of 3 work days depend of bank ) please allow us 24 hours for processing your order.




I have forgot my password

Please if you have forget your password visit our page at https://www.divxsexshop.com/shop/index.php?main_page=password_forgotten .
Then Enter your email address and you will get a new password.


note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you? and whole known list of Members What give us bad email address.




How to Download movies (Microsoft Internet Explorer )

To download your files log in with your email address and password, https://www.divxsexshop.com/shop/index.php?main_page=login then click link "My Account" on the top of the page.
From the page My Account Information please select to view your order then with your right mouse click on the download button and choose "Save to Disk" from the popup menu. Edit the file name to whatever you like, extension must to be .avi.
See also picture: Download Button and Pop Up Menu .
NOTE: To download our movies try to use Microsoft Internet Explorer.

To watch our video files please download the last version of DivX Player from the Official Site of DivX Video Player at http://www.divx.com/






How Much Time I can Downlad the movies?

You can download the movie maximum 3 times during 3 days, so take care and read the part how to download.
Be carefully that your movie player doesn't start to play the movie file immediately!

How To Download a movie from the DivXSexShop.

To download your files, log in with your email address and your password.

Then click the link “My Account” on the top of the page.

From the page “My Account Information” please select to view your order.

Then click with the right mouse button on the "download" button and choose "Save to Disk" from the popup menu.
Edit the file name to whatever you like, extension needs to be .avi.









Compatible browsers

This site is not 100% compatible with Opera, FireFox and some other browsers.
To download your files and to use our site please use always Microsoft Internet Explorer.

To download the MS Internet Explorer click here.



Gift Certificate Account and where can I find them?

Log in with your email and password at https://www.divxsexshop.com/shop/index.php?main_page=login then click link "My Account" on the top of the page. On the page My Account Information look at the column with Gift Certificate Account and you will see what we have send to you.
Plese Click here for more help about Gift Certificate Account.

When we see that you don't get our emails, or you don't have activate your gift Certificate we send you a email from one hot mail accaunt, this is not accaunt what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only this email form or you can call 0031-30-2805958 : asking for DivXSeXShop Support peoples.



If your player starts playing immediately. (Windows Media Player X)

Be careful that your player doesn't start to play the movie files immediately!

My movie player starts playing when I click the button: "download" What to do:

1.) Open Windows Media Player

2.) Then go to menu Extra and click on Options...

3.) On form Options click on Formats

4.) Under Available File Formats:

Choose the formats for Windows media player that you don't want to play immediately (.avi ) Then uncheck Movie File (avi) and click on button OK.





What I need to See DivX movies?

To see our video files please download the last version of the DivX Player from the Official Site of the DivX Video Player at http://www.divx.com.



What is DivX - avi - zip/avi - dvd image and ...?

DivX: Our movies are created with a DivX codec 5.2 and 6,0

DivX Avi File size range from 500 MB to 1.2 GB

DVD ISO files: DVD - iso File size range from 3GB MB to 4.2 GB

How many minutes are the movies?

Our movies are from about 60 to 90 minutes.

DivX - avi : DivX - avi format means that there are one avi file, this file you can watch with a divx player.

DivX - zip/avi : DivX zip/avi format means that there are one or more avi movie files in a zip file. To be able to view these files you need first to unzip the zip file(s) with a zip uncompressing program (like winzip, http://www.winzip.com or winrar, http://www.winrar.com) After unzipping the file you can watch the movie file(s) with a divx player. We use the zip format when our movies have multiple parts.

DVD - iso : DVD iso is a full dvd image, to view these file you need first to burn a dvd, after you can watch on your dvd player or on your computer.



System Requirements to play the DivX movies

DixV Player 6.0 or higher to play the avi movies on your computer (http://www.divx.com)

Minimum 1GB to 5GB Free disk space to download our files:
- to download a DivX avi you need a minimum of 1 GB free disk space

- to download a DivX - zip/avi you need a minimum of 2 GB free disk space

- to download a DVD - iso you need a minimum of 5 GB free disk space, DVD writing software and a DVD writer to burn dvd iso image files to a dvd disk. An example of suitable software to write a DVD is Nero, http://www.nero.com.




How to create DVD / CD?

Create DVD with Nero software;
An example of suitable software to write a DVD is Nero, http://www.nero.com. To create a working DVD with this software, you simply need to open the downloaded .iso file and Nero will do the rest. With other software please read the manual how to write a working DVD from an . iso file.

To create a CD, you will need CD writing software as Nero http://www.nero.com and cd writer to write avi files to an empty CD disk

Depending on the type of DVD player (which is connected to your tv) you may or may not be able to view the avi files you wrote on a CD. Some DVD players exist that can play DivX avi files directly to your TV.




How to create DVD from AVI file?

Everything to create a working DVD from an AVI file can be found here:

http://www.trustfm.net/divx/SoftwareAvi2Dvd.html

The software is freeware and available in different languages




How to Contact Us?

Note:
Our support agents work around the clock, from Monday till Friday. Most support requests are handled within 48 hours (business days). For a prompt response please fill out as much information as you can. Click here to send us one email.
Tip: You can also send us your msn Messenger address / ICQ number if you want that we contact you.

note: if you don't get a response from us, please send us your second email address that is with another provider, it might be that our email is blocked by your internet provider. PLEASE read also part
I send you an email but, I don't get an answer back from you? and whole known list of Members What give us bad email address.

When we see that you don't get our emails we send you a email from one hot mail account, this is not account what we check for new emails, we use this only to send emails so don't reply on this address, to send us an email always use only this email form or you can call 0031-30-2805958 : asking for DivXSeXShop Support peoples.


Alle Deutsche Kunden.....Wir haben veile Deutsch Sprachige Filmen in angebot und in viele Kategorien zum auswahlen.
Wenn Sie problemen entgegen komen uber irgend etwas, verzuchen wir Ihnen um uns an zumailen in die Englishe Sprache (Die programierer sprechen nur English) Vielen Dank!
Click here to send us one email.






I send you an email but, I don't get an answer back from you?
I don’t get email from the site?



We try to reply to your e-mail as soon as possible. We always reply in a time between 1 and 48 hours. If you don’t get an answer, please check your spam filter. We reply with RE : DivxSexShop Most spam filters see this as spam. So allow mail from sales @ divxsexshop.com / support @ divxsexshop.com or send us another e-mail from an account without a spam filter.

We know that a lot peoples using emails with : xxx@AOL.com don't work fine (when we send email), so please use one other email address if you don't have open something as hotmail.com, yahoo.com of gmail.com

Check here if your email is on our known list with bad email addresses.
Error sample what we get back sending email to you.

The Postfix program <bla_sample@email.>. said: 553 5.3.0 <bla_sample@email.>... Addressee unknown, relay=[IP.NUM.HERE.] (in reply to RCPT TO command)

Final-Recipient: rfc822; <bla_sample@email.>
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host HOST.ADDRES.HERE[IP.NUM.HERE.] said:
553 5.3.0 <bla_sample@email.>... Addressee unknown,
relay=[IP.NUM.HERE.] (in reply to RCPT TO command)

.... etc...


If you see you don't get answer from us, then something is wrong with your email address what you give to us, you can send us one email using this email form, you can call 0031-30-2805958 : asking for DivXSeXShop Support peoples.
Tip: You can also send us your msn Messenger address / ICQ number if you want that we contact you.



Click here to see whole known list of Members What give us bad email address.



Do we send Video Tapes and DVD's at home address?

At this moment we only have movies to download in the DivX Avi format. And we don't send movies at home address, if you hant to get DVD at home address please visit our partner site at http://www.adultmovieshop.com




Do we sale Video Tapes and DVD's?

At this moment we only have movies to download in the DivX Avi format. To watch our movies you will need the DivX player. Please download the latest version of the DivX Player from the Official Site of the DivX Video Player at http://www.divx.com.

If you don't want to download our movies and you want to buy DVD's or VHS movies please go to http://www.adultmovieshop.com.

We don't have and we cannot answer you on questions about Video Tapes or DVD’s.



How can you be a member of our site?

It is not possible to become a member of our site. This is because our site is a not member site. You can buy movies here which will make you our customer. However, we do not sell membership.


You need more help please click here!


Thanks!
DivXSeXShop.com

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